Gartner evaluated 19 providers, including Ricoh, against evaluation criteria for completeness of vision and ability to execute in the MWS space. As a result, Ricoh has been positioned in the Magic Quadrant for Managed Workplace Services, Europe.
“Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market. MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users. MWS is centred on delivering a digital workplace experience to end users so that organizations can leverage their digital dexterity in the development of new digital business services. The goal is to boost employee engagement and agility through a more consumerised work environment, while optimizing costs.”
Ricoh has a four-pillar service offering for MWS that includes smart workplace, AI & automation, digital experience monitoring and cybersecurity. During the COVID-19 pandemic, Ricoh pivoted its marketing to focus on the needs for remote working enablement, process automation, cloud usage and delivery of a smart and safe workplace, through zero-touch support.
Alberto Mariani, Senior Vice President of Office Services, Ricoh Europe, adds: “We believe Ricoh has been recognised once again in the Gartner Magic Quadrant based on our unwavering focus on our customers’ business priorities. By supporting change in customers’ working culture to drive organisational and individual agility, we take pride in providing a robust and flexible service.”