Gartner evaluated 19 providers, including Ricoh, against evaluation criteria for completeness of vision and ability to execute in the MWS space. As a result, Ricoh has been positioned in the Magic Quadrant for Managed Workplace Services, Europe.
“Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market. MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users. MWS is centred on delivering a digital workplace experience to end users so that organizations can leverage their digital dexterity in the development of new digital business services. The goal is to boost employee engagement and agility through a more consumerised work environment, while optimizing costs.”
Ricoh has a four-pillar service offering for MWS that includes smart workplace, AI & automation, digital experience monitoring and cybersecurity. During the COVID-19 pandemic, Ricoh pivoted its marketing to focus on the needs for remote working enablement, process automation, cloud usage and delivery of a smart and safe workplace, through zero-touch support.
Alberto Mariani, Senior Vice President of Office Services, Ricoh Europe, adds: “We believe Ricoh has been recognised once again in the Gartner Magic Quadrant based on our unwavering focus on our customers’ business priorities. By supporting change in customers’ working culture to drive organisational and individual agility, we take pride in providing a robust and flexible service.”
Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communication services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2020, Ricoh Group had worldwide sales of 2,008 billion yen (approx. 18.5 billion USD).
For further information, please visit www.ricoh.co.uk
Read our insights at: insights.ricoh.co.uk
Join us on Facebook: www.facebook.com/ricohuk
Follow us on Twitter: www.twitter.com/ricohuk
Connect with us on LinkedIn: https://www.linkedin.com/company/ricoh-uk
Visit the Ricoh media centre at: https://www.ricoh.co.uk/news-events/news/index.html