As the Global Software Product Manager for RICOH ProcessDirector, Andy specializes in critical communications and transactional workflows, providing product and business development leadership for both customers and Ricoh teams around the world. An entrepreneur at heart, Andy grew up with strong roots in the industry being raised in the family printing business. Later starting his own electronic publishing services company specializing in early applications of Adobe Acrobat and PDF technology, his business was acquired by IKON Office Solutions, now Ricoh USA. With a print career spanning 25+ years, Andy continues to drive high-value customer-centric workflow solutions for the Ricoh Global Production WorkFlow Software and Solutions division.