Better Together

Bringing together two workflow automation powerhouses to deliver users advanced data via customizable dashboards, providing visibility down to the document level was bound to be a winner. We knew it, and now it’s official. The integration of RICOH ProcessDirector™ and RICOH Supervisor™ has won a coveted PRINTING United Alliance 2022 Pinnacle Product Award for Software – Variable and Transactional. Learn more and contact us for more details.

Sepire discusses how RICOH ProcessDirector has improved their print production through workflow automation.

RICOH ProcessDirector

RICOH ProcessDirector is a proven end-to-end, vendor-neutral software solution that automates data-driven workflows, simplifies complex tasks, and tracks to the document-level in all types of environments: enterprises, in-house/in-plant printers across various verticals and print services providers.

RICOH ProcessDirector addresses a variety of workflow challenges to streamline operations, increase productivity, reduce mailing costs, achieve document/parcel integrity, and satisfy compliance reporting requirements.

Built on an open architecture, RICOH ProcessDirector can integrate legacy and disparate systems into a centralized workflow that increases throughput and equipment utilization. Both web and rules-based, RICOH ProcessDirector provides the workflow backbone, power and processes for businesses to automate their production workflow with confidence.

RICOH ProcessDirector provides a comprehensive profile of an environment’s entire production operation – including across multiple locations – in one view through an intuitive web-based dashboard.

Key Customer Advantages

Reduce touchpoints and errors

Minimize operator error and increase mailing efficiencies. Achieve zero-defect workflows with page-level job monitoring and recovery facilitated by barcoded pages scanned for accuracy before envelope stuffing.

Improve job visibility

View accurate status information for every job in the shop through a centralized dashboard. End-to-end job tracking with complete histories is captured for total visibility.

Increase device utilization

Direct jobs to the correct machines with unique media or finishing capabilities, balance volumes, and make maximum use of equipment to speed job turnaround, meet urgent deadlines, and drive profitability.

Maintain
compliance and
be audit-ready

Integrated reporting produces an audit trail of any document’s production history to prove regulatory compliance in receiving, processing, and delivering information.

Expense reduction through mailing efficiencies

Minimize paper, combine documents, confirm addressee information, and qualify for the best postal discounts. Print everything onto plain paper using electronic forms and eliminate the cost of purchasing and inventorying pre-printed forms.

Consistent, customized messaging

Reach customers through their preferred contact medium – print, email, text – with the same message, and tailor that message to each recipient with personalization capabilities.

Key Capabilities

Enhanced Output Management

Output management is about improving job throughput and increasing the utilization of staff and equipment to maximize productivity and profitability.


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RICOH ProcessDirector optimizes equipment by helping to integrate disparate and
legacy systems, simplifying every step of the production output process to get work to the presses faster. Operators view and control jobs and output devices using a centralized browser-based system, match jobs with the right sheet-fed or continuous feed printer, monitor job progress, and implement changes on the fly from an intuitive dashboard.

Workflow Automation

Workflow automation can eliminate human errors, reduce costs, and speed up job completion by automating manual tasks.


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RICOH ProcessDirector does just that by allowing operators to build complex workflows that automate the preparation, assembly, and delivery of data printed onto plain paper and/or through electronic channels, no matter the job size. In addition, the drag-and-drop workflow builder makes it easy to onboard new workflows, integrate with other applications, add business rules for conditional processing, streamline job setup for repeatable results, and even perform last-minute pull requests.

Tracking and Compliance

Tracking and compliance measures are needed to achieve 100% output integrity and satisfy reporting requirements. Government mandates require records retention and information privacy in many industries, and violations are punishable by severe fines and other penalties.


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RICOH ProcessDirector aids in tracking and compliance efforts by monitoring documents from receipt to delivery, allowing greater transparency to satisfy customer inquiries and meet critical service level agreements (SLAs). Document properties and printing metrics are captured during the document’s journey through the workflow, enabling detailed reporting. Additionally, with configurable permission-based access rights to critical information, businesses can insulate themselves from security breaches and potential damages.

Postal Optimization

Postal optimization is where hard dollars and cents savings can be found by streamlining mail handling processes to lower costs and realize the greatest postal discounts.


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RICOH ProcessDirector helps organizations achieve actual savings by using intelligence to minimize the number of pages in every envelope to reduce weight, qualify for the greatest postal discounts, and reduce the incidences of wasted postage spent on undeliverable/returned mail.

Multi-Channel Delivery

Multi-channel delivery is a fancy way of saying an organization can have personalized communications with customers across different media, delivering the same message via print and electronic means.


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RICOH ProcessDirector supports this unified workflow initiative by interfacing with other web-based applications to enable message delivery regardless of channel and customization features to reach customers by name in their chosen medium to strengthen the relationship further. For example, RICOH ProcessDirector can send an email to a recipient with a notification that a document has been prepared and is on its way.

Resources

Empower yourself and your company with the latest industry knowledge from our collection of resources.

Videos

RICOH ProcessDirector v3.11 New Features

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RICOH ProcessDirector Solution Overview

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RICOH ProcessDirector Migration Assistant

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Blogs

Reduce Costly Printing Errors with RICOH ProcessDirector™

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Transactional Direct Mail: More Than an Ad on a Bill

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The Cost of Non-Compliance to Printers

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Finding the Right Fit: Vendor Selection Criteria

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How Does Secure Document Management Work?

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Automated Workflow Management

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Case Study: How One Global Paper Goods Retailer Transformed Its Picking Process with RICOH ProcessDirector™

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RICOH ProcessDirector™ Solves Real Business Challenges: 3 Case Studies

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Webinars

Data Collection Meets Visualization: Take Your Analytics Further with RICOH ProcessDirector and RICOH Supervisor™ – Ricoh Software

Watch

How to Assess and Improve Your Printing Production Workflow – Ricoh Software

Watch

Data Security: Prioritizing Business Compliance and Customer Protection – Ricoh Software

Watch

eBooks, Whitepapers & Brochures

PSP's eBook

eBook: PSP Ecosystem – Overview

Download
In-Plant eBook

eBook: In-Plant Ecosystem Overview

Download

RICOH ProcessDirector Brochure

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4 Steps to Mitigate Risk in Your Data-Driven Operations

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Top 10 ways to increase production workflow efficiency

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Case Studies

Physicians Mutual Case Study

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Join Your Peers and Log into the Ricoh User Community Forum

Ricoh User Community

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Frequently Asked Questions

Q.

Are free trials available?

A.

Yes. A free 60-day software trial of RICOH ProcessDirector can be requested from www.ricohsoftware.com.

Q.

Is RICOH ProcessDirector a cloud-platform based solution?

A.

No. Whether purchased through the perpetual license or subscription model, the customer currently must provide the platform. Ricoh provides customer maintenance and support.

Q.

Does RICOH ProcessDirector provide AFP support?

A.

Yes, through an add-on feature, AFP job- and document-level controls allow users to make changes without accessing the source application that created the job.

Q.

What other integrations and connections are available?

A.

RICOH ProcessDirector integrates with a number of solutions, including:

  • Avanti Slingshot™ Connect
  • Enfocus PitStop Connect
  • MarcomCentral® Connect
  • Quadient® InspireXpress Connect
  • RICOH Supervisor™ Connect
  • Ultimate Impostrip® Connect
  • Web Services Enablement

See the Better Together section for more information on Ricoh integrations and Supported Integrations for 3rd party vendors.

Q.

When do subscriptions start and end? How does the customer know?

A.

The start date is considered the first day the software is made accessible to the customer. Subscriptions can be purchased in 1, 2, 3, 4, or 5-year terms. The end date is the number of years for the subscription plus 364 days from the start date. The License Page of the user interface shows the subscription expiration date. In addition, a warning message appears in the user interface starting 60 days prior to the expiration date and at regular intervals thereafter.

Q.

Can a RICOH ProcessDirector subscription customer add a new feature part way through a subscription term?

A.

Yes, new features can be added at a pro-rated cost. The end date of the feature subscription will coincide with the base subscription end date.

Q.

Are Professional Services extended features also available on a subscription basis?

A.

Yes, contact your Ricoh Solutions Executive for pricing and availability information.

Q.

What versions of the RICOH ProcessDirector are available for subscription pricing?

A.

RICOH ProcessDirector v3.10 and RICOH ProcessDirector v3.11

Q.

Can a RICOH ProcessDirector subscription customer change the end date of a subscription to align it with the end of a printer or other equipment lease?

A.

Yes, a new subscription order is required to extend the end date.

Q.

Can a RICOH ProcessDirector subscription customer cancel prior to the subscription end date?

A.

Subscriptions cannot be canceled prior to the end of the subscription term date.

Q.

Can RICOH ProcessDirector be run in a cloud environment?

A.

Yes. RICOH ProcessDirector can be run in virtual and cloud environments. For more information please visit https://help.ricohsoftware.com/swinfocenter/ricoh-processdirector/en-US/RPD_Linux_project.ditamap/$/aiw_PIG_cloud

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