Ricoh Software Blog

Explore the latest about our company, people and innovations

In the Spotlight with Kyla Nething

3 minute read, by Linnea Wolken

As the Director of Quality Development, Engineering and Customer Satisfaction at Ricoh USA, Kyla is responsible for the development and assurance of quality for software and continuous feed products. Her organization also provides pre-sales and post-sales support for both software and continuous feed as well as order configuration and complaint management. The diverse team collaborates […]…

Are You Delivering the Best Customer Experience? Tips Your Print Business Shouldn’t Ignore

2 minute read, by Jeffrey Hoopes

Printing used to be a much simpler business. The pace of communications was slower. There was more time for design and more time to print. In the heyday of the US advertising boom, printing was a craft with...

Industry Speed Round with Lisa Oakleaf

5 minute read, by Lisa Oakleaf

With a rich history in various print segments, and now as the Global Senior Product Manager, Ricoh Software and Solutions, Lisa has a unique point of view. Hear what she has to say about the industry and...

5 Benefits to Simplifying Your SAP Print Output Management

3 minute read, by Peter Farwell

Data is king in business, but it requires availability and management to turn that data into usable information. Organizing and sharing that data across an organization allows for more collaboration,...

Robust Workflow Assessments Start with Questions and Unbiased Data Collection

3 minute read, by Roger Serrette

This is the second of a three part data series from Roger Serrette, Ricoh Customer Experience Center Director, Commercial Printing Business. Don’t miss the first part of his series: How to Intentionally...

Respect Your Recipients by Ensuring Your Communications Are Accessible

2 minute read, by Steve Cousins

Communication with every constituent is always essential. Both businesses and consumers rely on guidance to stay informed and make decisions. But what if your readers could not engage with the provided...

How to Intentionally Use Your Data

3 minute read, by Roger Serrette

There is no doubt that 2020 accelerated the need for businesses to adapt and be resilient like never before. And for many, we learned that the ability to quickly respond to unpredictable circumstances is only...

Industry Speed Round with Roger Serrette

7 minute read, by Roger Serrette

Are you experiencing inefficient workflow processes, compliance challenges or a lack of understanding on how your investments can be maximized and leveraged to add value to your print business? It’s one...

In The Spotlight with Andy Young

4 minute read, by Andrew Young

Andy Young is a Global Product Manager, Ricoh WorkFlow Software and Solutions. In this Ricoh Production Software “In the Spotlight” interview, we got a chance to get to know him a little bit...

The 3 Must-Haves for Your Production Workflow

3 minute read, by Andrew Young

The competitive nature of printing hasn’t changed as we entered 2021. Quality, performance and a competitive edge remain critical to success for printers. In high-speed, high-volume production environments,...

Coach and team player

MIS: The Core of a Successful Team

3 minute read, by Kevin Shaw

Winning is fun. I know we’re taught at a young age that as long as you do your best, that’s all that counts. That may be true, and what I tell my kids, but I have to admit I want the win. In my...

Be Successful in 2021

3 minute read, by Pat McGrew

Time to refill your cup folks. It may have been sitting dangerously low for the past year…. This time last year, we were looking ahead to a spectacular year full of promise. The year took a bit of turn on...

In The Spotlight with Linnea Wolken

In the Spotlight with Linnea Wolken

3 minute read, by Linnea Wolken

Linnea Wolken is the Director, Global Marketing, Alliances & Operations, Software & Services, Commercial Printing Business Group based in Boulder, Colorado. In this Ricoh Production Software “In the...

Industry Speed Round with Kevin Shaw

Industry Speed Round with Kevin Shaw

6 minute read, by Kevin Shaw

Avanti Systems, a Ricoh Company, provides MIS software and services to many of the best-known commercial, in-plant, large/grand format and marketing service providers in North America. Hear what Kevin Shaw,...

In The Spotlight with Chris Reid

2 minute read, by Linnea Wolken

Chris Reid is the Vice President Software and Solutions, Ricoh Commercial Print Business. In this Ricoh Production Software “In the Spotlight” interview, we got a chance to get to know him a...

Now’s the Perfect Time for a Workflow Evaluation

3 minute read, by Kevin Shaw

If 2020 has been a slower-than-normal year for your business, you’re not alone. According to a survey by Quocirca, a market research firm specializing in print and digital technologies, 70 percent of print...

Transactional Direct Mail

Transactional Direct Mail: More Than an Ad on a Bill

3 minute read, by Andrew Young

Billers have been gathering as much customer information as possible to better understanding patterns. Knowing the customer better allows product owners and their marketing teams to communicate better. More...

Industry Speed Round with Pat McGrew

3 minute read, by Pat McGrew

Author, speaker, evangelist and a relentless customer advocate, we all know that Pat knows print. Hear what she has to say about the current state of the industry, where she thinks customers and vendors...

Print Management: Now Is The Time For Commercial Printers

3 minute read, by Andrew Young

The modern commercial print shop is full of devices that operate at high speed. They are also versatile, enabling a wide array of print products, each with their own production touchpoints. As more...

Software Subscription Plan

Get in the Game with a Software Subscription Plan

2 minute read, by Linnea Wolken

Everybody can compete with a level playing field. All print operations are under pressure to be efficient. They are also under pressure to control costs, which means the search for optimizing solutions is...

Direct Mail and the Postcard Gambit

3 minute read, by Eric Staples

The use of direct mail to engage existing customers and lure prospects is time-tested and produces positive returns year after year. Some say there is a resurgence, but many marketers will tell you that the...

Have a Heart. Put Emotion into Your Marketing

3 minute read, by Linnea Wolken

Put Emotion into your Marketing: New Thoughts on Solicitation Mail One of the most effective ways to run a solicitation campaign is to marry great writing, inspirational messages, and compelling images to...

Hope Is Not A Strategy

Hope is Not a Business Strategy: You Need Data!

3 minute read, by Linnea Wolken

Wondering what to do to revitalize your business in the wake of this pandemic? Do not worry; you are not alone. Many owners and managers are. A friend who owns her own marketing and PR business told me the...

Why Automate? Lessons for Launching the ROI Domino Effect in Your Print Shop

5 minute read, by Kevin Shaw

Automation in the print shop is not a new concept. For years, printers have been installing new equipment in an effort to automate different segments of their workflows, hoping to reduce overhead costs and...

Are You in Control of Your Enterprise Print Environment or Does it Control You?

2 minute read, by Eric Staples

Print environments can vary greatly depending on the size of the organization, communication distribution methods and the business systems that are employed. An enterprise print environment is a common way we...

Create a Mail Moment with Customer Data and Personalized Communication

3 minute read, by Eric Staples

Is it possible to create essential printed communication that includes targeted messages and intrigues each person who retrieves it from their mailbox? The simple answer is: Yes! Even better – that...

Find New Business by Leveraging Your Print Workflow Tools

3 minute read, by Andrew Young

There are many situations that challenge businesses to find new ways to reach customers, deliver information, continue to grow, and find a path to keeping their margins and profitability. It is survival and...

Simplify Short-Run Job Management with Batching

3 minute read, by Lisa Oakleaf

Has your business transitioned from long runs to short runs? It has become the reality for most printers, from general commercial printers to book printers in all size shops. When the number of jobs grows,...

Make Moves to Control Costs in Your Print Workflow During Uncertain Times

3 minute read, by Andrew Young

Challenging times call for new methods, new vision and a renewed goal to control the costs of the environment we manage. Ricoh is uniquely positioned to help our print and digital output customers, and those...

Building Your Workflow Automation Plan

6 minute read, by Andrew Young

Is your workflow as efficient as it can be? Are you experiencing the operational efficiencies you expected from your last workflow makeover? For many companies it is a hard question to answer. As each new...

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