RICOH InfoPrint Manager
RICOH InfoPrint Manager has been trusted for over 20 years by many of the world’s leading financial, insurance institutions, manufacturers, and government agencies for their output management needs.
RICOH InfoPrint Manager paves the way for the timely and accurate delivery of business communications across multiple environments, locations, and data streams. As a reliable output management solution, RICOH InfoPrint Manager receives jobs, manages delivery to any network device and provides job retention, accounting, and tracking.
RICOH InfoPrint Manager is uniquely designed to serve both distributed print and high-volume production print environments.
Key Customer Advantages
Scalable Output
Simplify your IT infrastructure by reducing redundancies; consolidate multiple Windows or other print servers into one instance to save space and money.
Centralized Management
Increase job completion rates with steady performance in high-speed production and distributed print environments.
Optimize Productivity
Raise productivity by improving print server response times while supporting business line applications and mainframe and legacy printing.
Key Capabilities
Scalable Output Management
InfoPrint Manager is a solution that scales with changing needs and
can be easily configured and maintained by internal staff.
InfoPrint Manager achieves scale by addressing the overall business structure of multiple printers, multiple brands and types including desktop, mid-volume MFPs, continuous feed production devices and geographic disbursements. In addition, InfoPrint Manager scales easily on Linux®, AIX®, or Windows® platforms to grow with the organization as business needs and objectives evolve.
Intelligent Document Scheduling and Routing
InfoPrint Manager helps deliver information to the right recipient at the right time, in the right format, every time.
InfoPrint Manager automates output processes through intelligent job scheduling and routing, increasing operational efficiencies and eliminating human error bymatching print jobs to the best
output device based on attributes such as media size and type, color, resolution, and finishing requirements.
Centralized Management and Control
InfoPrint Manager presents a complete picture of all activity through a single portal into entire print ecosystems.
InfoPrint Manager knows exactly who is printing what, where and how much. InfoPrint Manager supports Ricoh output devices and those from major vendors, including Canon/Oce, HP, Kodak, Lexmark, and Xerox, and scales from managing a few centralized production devices to networks with thousands of distributed printers across multiple servers and locations.
Robust Tracking, Accounting and Notifications
InfoPrint Manager provides continual process improvement and reduces costs through accounting functions that report on multiple job attributes.
InfoPrint Manager provides granular accounting functionality, enabling users to track multiple attributes, including the job owner, page count, device, and color use for every job, to identify new sources of savings and revenues. Instant alerts and error notifications help users, administrators, and other enterprise ERP applications stay updated on printer and job status for prompt job pickup or fault resolution. Optional capabilities such as LDAP authentication track and trace volumes by owner, while Pull Print technology ensures sensitive information is output only to a credentialed device or user.
Automated Data Stream Transformations
There’s no room for error in mission-critical print applications. Every conversion must be 100% accurate, and stability over long runs and various devices is paramount.
InfoPrint Manager executes flawless mainframe printing. It transforms input and output data stream formats such as Advanced Function Presentation (AFP) to PDF on the fly or via command line interface with unmatched reliability, eliminating the errors and frustration from mixing new with legacy technologies. Featuring an Adobe RIP, InfoPrint Manager supports zero downtime requirements using Linux HA, AIX PowerHA, and Windows Clustering. It also works with optional InfoPrint XT software from Ricoh that lets customers migrate from Xerox LPS/Metacode to AFP.
Flexible Job Submission Methods
Documents come in all shapes and sizes, in a wide range of applications, data streams, and from several different sources.
InfoPrint Manager has all the bases covered with flexible job submission methods for companies large and small. Whether batch printing or running ad hoc jobs, printing thousand-page manuals or bar code shelf labels, InfoPrint Manager offers tools to submit jobs from hot folders, legacy mainframes, desktop PC (Windows/Linux/Mac) applications, and even from lpr and command line systems. Documents are successfully delivered on the first try, freeing users from repetitive attempts while lowering the volume of calls to the help desk.
Enterprise Output for SAP Environments
InfoPrint Manager allows enterprise users to add functionality to their SAP investment, providing a central management point, status monitoring, and control over the connection between SAP’s inputs and outputs.
InfoPrint Manager seamlessly integrates with SAP and Oracle driven workflows, supports output from multiple platforms and provides a robust print server and central point of control for all print jobs, including any combination of distributed, production, and enterprise application-based output.
For improved troubleshooting, InfoPrint Manager for SAP offers an innovative callback function that communicates real-time job information and alerts between administrators and end-users for maximum uptime.
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Frequently Asked Questions
Q.
Who is InfoPrint Manager targeted at?
A.
As a scalable solution, InfoPrint Manager is appropriate for most any size organization. Customer types include Distributed Print Environments, Managed Print Services/Managed Distributed Services providers, Data Centers, Service Bureaus, and In-plant CRDs.
Q.
When will support for previous versions end?
A.
As a general policy, Ricoh supports the current version of InfoPrint Manager plus the previous version for 24 months. Therefore, InfoPrint Manager v4.9 will be withdrawn from service on 2/2023.
Q.
I have an interested prospect, but I need some help. Whom do I call?
A.
Contact the RICOH InfoPrint Manager subject matter expert (SME) in your region to help drive the sales process forward.
Q.
Are free trials available?
A.
Yes. A free 60-day software trial of InfoPrint Manager can be requested from www.ricohsoftware.com without purchasing a subscription.
Q.
Is subscription pricing available for previous versions of InfoPrint Manager?
A.
No. Subscription pricing is only available starting with InfoPrint Manager v4.11.
Q.
When does a subscription start?
A.
The start date is the order date or the date that software is made available to the customer. The subscription will not function prior to the subscription start date. The customer will be billed when the order is placed.
Q.
When does a subscription end?
A.
The term of the subscription determines the end date of the subscription. For example, if a two-year subscription is purchased and starts on August 1st of one year, the subscription will end on July 31st, two years later
Q.
How does a InfoPrint Manager subscription customer know when their subscription is going to expire?
A.
The License Page of the user interface shows the subscription expiration date. In addition, a warning message appears in the user interface starting 60 days prior to the expiration date and at regular intervals thereafter.
Q.
Can a customer with a InfoPrint Manager perpetual license add a new subscription-based feature to their current license?
A.
The base product and features must be under the same license terms.
Q.
Can a InfoPrint Manager subscription customer add a new feature part way through a subscription term?
A.
Yes, new features can be added at a prorated cost, and the end date of the feature subscription will be at the same time as the base subscription end date. Added features should be ordered for the number of years remaining in the subscription. For example, if a customer adds a feature two years into a 5-year base subscription, that feature should be ordered with the 3-year feature code. Any prorating is done on the shorter-term price, not the original base term.
Q.
Can an InfoPrint Manager subscription customer change the end date of a subscription to align it with the end of a printer or other equipment lease?
A.
Yes, a new subscription order is required to extend the end date.
Q.
Can an InfoPrint Manager subscription customer cancel prior to the subscription end date?
A.
Subscriptions cannot be canceled prior to the end of the subscription term date.
Q.
Are Professional Services extended features available on a subscription basis?
A.
Yes, contact your Ricoh Solutions Executive for pricing and availability information.
Q.
When do subscriptions start and end? How does the customer know?
A.
The start date is considered the first day the software is made accessible to the customer. Subscriptions can be purchased in 1, 2, 3, 4, or 5-year terms. The end date is the number of years for the subscription plus 364 days from the start date. Ricoh will notify customers beginning 60 days prior to expiration.
Q.
Is subscription pricing available for previous versions of InfoPrint Can InfoPrint Manager be hosted in the cloud? What about an integrated solution with Streamline NX?
A.
Yes, InfoPrint Manager with or without RICOH Streamline NX can be hosted in a cloud, hybrid-cloud, or on-premises environment. Separate licenses are required.
Q.
Why would a customer want to integrate RICOH Streamline NX with InfoPrint Manager?
A.
Because it provides better insight into print spend for RICOH Streamline NX customers who take advantage of the job management functions of InfoPrint Manager.
