Ricoh USA Inc. (“Ricoh”) respects your privacy. This Privacy Notice (the “Notice”) states how Ricoh collects, stores, processes, uses and discloses Personal Information in the United States, and about your rights with respect to your Personal Information within Ricoh’s control. Other Ricoh affiliates or subsidiaries publish privacy notices concerning how they use personal information.
Ricoh has provided additional information for California residents at the end of this Notice to describe our practices regarding the collection, use, and disclosure of their Personal Information.
Ricoh’s business evolves constantly to meet the needs of its customers and to respond to changing business conditions, including new legal and regulatory requirements. Ricoh may revise this Privacy Notice at any time. Revisions to this Notice are effective when posted on this website on the date stated in the revision itself. Ricoh will not change this policy retroactively. In addition, if we significantly change how we collect, use or transfer your Personal Information, we will update this policy and may contact you by email sent to the address we have on file for you or by means other than this policy to inform you about those changes and in some cases, to request your consent to the changes.
Please review this Notice whenever you provide any Personal Information to Ricoh. Providing your Personal Information to Ricoh after any changes or revisions to this Privacy Notice constitutes your acknowledgement that the Personal Information you provide is subject to the revised terms of this Notice.
As used in this notice, “Personal Information” means information, in any form, that concerns you or any identified or identifiable person, including information that: (a) identifies, describes, or otherwise pertains to an identified or identifiable person; (b) is subject to regulation as personal information or personal data under laws or regulations governing the collection, processing, disclosure and use of personal information applicable to Ricoh’s business, including federal and state laws in effect in any part of the United States; or (c) both.
Personal information includes:
Ricoh Collects, Uses and Discloses Personal Information to Sell its Products and Services, Provide Products and Services and to Provide Customer Service.
Ricoh provides a wide range of products and business services. Ricoh collects, uses and discloses Personal Information to accept and fulfill orders for its products and services and to provide customer service. Some Ricoh customers choose to use Personal Information with Ricoh’s services. As a result, as a service provider, Ricoh may collect, store, process, and transfer Personal Information it obtains from customers.
Ricoh Collects and Uses Personal Information as an Employer.
Ricoh collects personal information from applicants for employment and uses it, in different phases of the hiring process, to verify applicants’ identity, eligibility to work in the United States, and qualifications for employment. In addition, Ricoh uses personal information provided by applicants to conduct pre-hiring background checks. No one is required to provide Ricoh with this information. However, Ricoh may not be able to process applications for employment and cannot offer employment to any person who does not provide the personal information required during the application process.
Ricoh collects personal information from each employee necessary to discharge its obligations, exercise its rights as an employer, and comply with applicable laws and regulations.
Personal information collected from applicants for employment and employees includes the applicant’s or employee’s full name, social security number, residential address, phone numbers, and personal email addresses. In connection with administering employment benefits, Ricoh may collect additional personal information concerning an employee’s spouse, domestic partner, children, and other dependents and beneficiaries.
Ricoh may transfer personal information collected from applicants for employment and employees to service providers that conduct background checks, provide or administer employment benefits, or provide other services related to Ricoh’s operations as an employer.
Ricoh has provided additional information for employees and applicants for employment who are California residents at the end of this Notice.
Ricoh Collects and Uses Personal Information to Promote its Products and Services.
Ricoh collects and uses Personal Information to promote its products and services. For example, Ricoh may collect Personal Information from users of its public websites and on social media platforms to communicate with prospective customers and to provide them with promotional information and offers.
The Personal Information Ricoh Collects.
Ricoh collects items of Personal Information to provide you or your employer with information about Ricoh’s products and services that may be of interest and as requested, deliver products to you or your employer, verify that you or your employer are an authorized user of Ricoh services, provide services to you or your employer, and provide customer service. If a Ricoh customer uses Personal Information about you in conjunction with Ricoh’s services, Ricoh may collect that information in the course of providing those services.
Ricoh’s Use of Personal Information
Ricoh uses the Personal Information it collects for legitimate business purposes and in compliance with applicable law. For example, Ricoh uses Personal Information to:
How Ricoh Retains Personal Information
Ricoh retains Personal Information for as long as it has a legitimate purpose for retaining that information and is permitted to do so by law. For example:
Your Choices and Right to Control Your Personal Information.
You always have the choice to provide or withhold Personal Information in your communications with Ricoh, your interactions with Ricoh’s websites and on social media. For example, certain Ricoh’s public facing websites and social media postings are accessible to the general public with no requirement to provide Ricoh with information of any kind.
However, access to certain aspects of Ricoh’s online presence and the delivery of certain Ricoh publications, information, products and services require that Ricoh have certain Personal Information (e.g., Ricoh cannot provide you with information you request by email without knowing your email address). In other cases, to comply with its legal obligation and as a matter of the responsible management of its business, Ricoh makes information, products and services available subject to agreements that require you to provide certain Personal Information, so that Ricoh knows who it is doing business with. If you choose not to provide Ricoh with Personal Information as requested, you may not be able to access, obtain or use online resources, printed and electronic publications, information, products or services Ricoh provides to others.
If you no longer want to receive marketing-related emails from Ricoh, you may opt-out from receiving such communications by using the opt-out mechanism in the message that you have received, or by sending email to email@example.com. Ricoh will comply with your request promptly. However, if you opt out while you have an existing, ongoing relationship with Ricoh (e.g., because you or your employer are a Ricoh customer), Ricoh will continue to communicate with you and to collect and use your Personal Information, as this Notice describes, for the purposes of that relationship.
Requests to review, revise, update, or delete Personal Information you previously provided to Ricoh may be made by email to firstname.lastname@example.org. These requests may be made at any time and will be processed at no charge.
However, if you make such a request concerning your Personal Information that Ricoh obtained from a customer, Ricoh will respond to your request by referring it to the customer concerned and will alter Personal Information entrusted to it by customers solely as each customer instructs or as required by law.
Where Ricoh is required to respond to you directly concerning your Personal Information, we will seek to verify your identity as the data subject or a person to act on the data subject’s behalf concerning that Personal Information.
Ricoh may collect information that is not Personal Information – that is, data associated with use of Ricoh’s products, services, websites or social media that is not associated with you or with any identified or identifiable person. For example, we may, without seeking any Personal Information, ask you about your interests, demographics, and experience with our products or services. We use this information to individualize user experience of our websites, target communications to interested recipients, and to develop or improve products and services.
We collect Personal Information and other information concerning your usage of Ricoh websites, including your browser type, language and activity, your physical location and pages visited using Google Analytics, “cookies” and web beacons. We use this information to analyze how our websites are used and to individualize user experience. You can opt out of your Site usage data being included in: (a) our Google Analytics reports by visiting https://tools.google.com/dlpage/gaoptout; and (b) other cookies and web beacons, by sending email to email@example.com.
Cookies are small text files that are placed on your device by websites you visit and, in general, make websites work more efficiently and respond to your preferences. Cookies also provide information to the owners and operators of website. Ricoh uses the information cookies provide to tailor its websites to your interests and to respond to your preferences.
A web beacon is an electronic image that can be used to recognize a cookie on your computer or other device when you view a web page or email.
Some web browsers may transmit “do-not-track” (DNT) signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether users are aware of them. We currently do not change our tracking practices in response to DNT settings in your web browser.
Our third party partners, such as Google Analytics, Google Ads, Eloqua, LinkedIn Ads, TechTarget, and Madison Logic ], may collect information about your online activities over time and across our website and other online properties. These third parties may not change their tracking practices in response to Do Not Track (DNT) settings in your web browser and we do not obligate these parties to honor DNT settings.
Advertisements displayed to you on this and other Ricoh sites may be customized to your interests, preferences and Web site usage Information based on Personal Information collected through our Site, unless you opt out. To opt out, please send email to firstname.lastname@example.org (You have to opt-out using each of your Web browsing applications and devices separately.) However, if you opt-out we may still suggest offerings to you on our Site based on your history at our Site.
Although we take steps to minimize risk to the security and integrity of Personal Information we collect, transmission of information using the internet is inherently risky. Information transmitted to Ricoh or stored on the systems it owns or operates may be accessed or obtained by hackers or others who are not authorized to access, obtain or use it. If you have reason to believe that any interaction you have with Ricoh or any Ricoh site, product or service is not secure, please notify us immediately using the information in “Contacting Ricoh” section of this notice.
If you correspond with us by e-mail, text message, or using Web forms like a “contact us” feature on our Site, your transmission might not be secure. A third party could view the information you send in transit by such means. We will have no liability for disclosure of your information or unauthorized acts of third parties during or after transmission.
If you create an account on our Site, you are responsible for maintaining the strict confidentiality of your account password, and you are responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please notify us of any unauthorized use of your password or account or any other breach of security.
Ricoh Does Not Collect Personal Information From or About Children
Ricoh does offer any product or service to individuals under the age of 18. Ricoh does not intend any website, social media posting, or other promotional communication for use by individuals under the age of 18 and does not knowingly collect Personal Information from or about them.
Links to Third-Party websites and Social Media
This Privacy Notice applies solely to Ricoh. Ricoh may provide links to websites and social media provided by unaffiliated businesses solely for informational purposes and as a convenience to users.
RICOH DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHETHER OR HOW ANY UNAFFILIATED BUSINESS COLLECTS, STORES, PROCESSES, USES OR TRANSFERS PERSONAL INFORMATION, INCLUDING YOUR PERSONAL INFORMATION. YOU SHOULD READ AND UNDERSTAND THE PRIVACY NOTICES OF THOSE BUSINESSES BEFORE YOU PROVIDE ANY PERSONAL INFORMATION TO THEM. RICOH DOES NOT ENDORSE, RECOMMEND OR MAKE ANY STATEMENTS ABOUT THE PRODUCTS OR SERVICES OF ANY UNAFFILIATED BUSINESS OR ABOUT ANY PRODUCT, SERVICE, CONTENT OR INFORMATION IT PROVIDES. YOUR USE OF ANY OF ANY WEB SITE OR OTHER CONTENT AND LINKED TO FROM THE RICOH SITE IS AT YOUR SOLE RISK.
Ricoh USA Inc., located at 300 Eagleview Boulevard, Exton, PA 19341 is responsible for the collection, processing, use and disclosure of Personal Information under this Notice.
You may contact Ricoh at:
Ricoh USA, Inc.
300 Eagleview Boulevard
Exton, PA 19341
Attention: Legal Department
with a copy to:
Chief Privacy Officer
Ricoh USA, Inc.
777 Third Avenue, 2nd Fl.
New York, NY 10017
Please do not include banking credit card or other Personal Information in email to Ricoh.
Additional Information for California Residents
Ricoh collects, uses and discloses Personal Information of residents of California.
Personal Information of California residents includes all information that identifies, relates to, or could reasonably be linked with a particular California resident or household.
What Personal Information We Collect
We plan to collect, or collected in the last 12 months, the categories of Personal Information about California residents as indicated on the following table:
A. “Personal Identifiers”: Identifiers, such as name, alias, contact information, unique personal identifiers, online identifiers, and government-issued identifiers (e.g., Social Security numbers, driver’s license numbers and passport numbers);
B. “Sensitive Information”: Signature; financial account number; insurance policy number; medical, insurance, financial, education and employment information; physical characteristics or description;
C. “Protected Class Information”: Characteristics of protected classifications under California or federal law, such as sex, age, race, marital status, and primary language preference;
D. “Transaction Information”: Commercial information, such as transaction information and purchase history, including purchases considered;
E. “Biometric Information”: such as fingerprints and voiceprints;
F. “Online Use Information”: Internet or network activity information, such as browsing history, search history and interactions with our online properties or ads;
G. “Geolocation Data”: such as device location and IP address location;
H. “Audio Video Data”: Audio, electronic, visual, thermal, olfactory, and similar information, such as call and video recordings;
I. “Employment Information”: Professional or employment-related information, such as work history and prior employer;
J. “Education Information”: Education information subject to the federal Family Educational Rights and Privacy Act; and
K. “Inferences”: drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.
Where We Get Personal Information From and What We Use Personal Information For
Ricoh collected this Personal Information as described in the Collection of Personal Information section of this notice. Ricoh used and may continue to use this Personal Information for the purposes described in the Use of Personal Information section of this Notice.
Who We Disclose Personal Information To
Ricoh discloses this Personal Information as described in the Disclosure of Personal Information section of this notice.
We disclose, and have disclosed during the last 12 months, the following Personal Information to the following categories of third parties for our operational business purposes:
PI Disclosed NOT as a Service Provider (to advertising/marketing vendors, service providers, etc.)
Do We Sell Personal Information?
(2) In the last 12 months, Ricoh “sold” Personal Information, as defined in the CCPA, to the following categories of third parties:
We do not sell the personal information of minors under 16 years of age.
Under the CCPA, “sold” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration, but does not include, for example, the transfer of Personal Information: (a) to a third party as you direct us to do, provided the third party does not also sell the personal information; (b) to third parties to let them know that you have opted out of the sale of your Personal Information; (c) to a service provider for a business purpose consistent with this notice and the service provider also does not sell the personal information; or (d) as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.
Your Right to Know; Your Right To Delete; and Your Right To Opt-Out of Sale
If you are a California resident, you have the right to request that Ricoh:
(1) Disclose to you the following information for the 12 months preceding your request (“Request to Know”):
(2) Delete Personal Information we collected from you (“Request to Delete”).
To make a Request To Know or a Request to Delete described above, please use our:
Toll Free Phone Number 833-434-0750.
We will verify that you are who you say you are by requiring you to log into your account (if you have one) or by asking you for information that will enable us to verify your identity, as appropriate, depending on the sensitivity of your request. You may make a request on behalf of a child who is under 13 years old if you are the child’s parent or legal guardian. If you make a Request to Delete, we may ask you to verify your request before we delete your Personal Information.
If you are the authorized agent of a consumer, making a Request to Know or a Request to Delete on behalf of the consumer, we will ask you for:
If an authorized agent has not provided us with a power of attorney from the consumer pursuant to Probate Code sections 4000-4465, we may also:
We will respond to your request consistent with applicable law. Except where required to act otherwise by law, if Ricoh obtained your Personal Information in connection with an engagement to provide services to a customer, Ricoh will notify the customer concerned of your request and respond to your request as that customer reasonably requests, including by referring your request to the customer. In all cases, Ricoh respond to your request as the CCPA requires.
How to Opt-out Of Our Sale Of Your Personal Information
To opt out of any future “sale” of Personal Information about you (“Request to Opt-Out”) by clicking here (“Do Not Sell My Personal Information”) or by emailing us at email@example.com.
Under the CCPA, you have the right to be free from unlawful discrimination for exercising your rights.
Your “Shine The Light” Rights
California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. If you wish to opt-out of our sharing of your information with third parties for the third parties’ direct marketing purposes please contact us at firstname.lastname@example.org.
Your Right To Request Removal of Content
If you are a resident of California, under 18, and a registered user of the services, you may ask us to remove content or information that you have posted to Ricoh sites by writing to email@example.com. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
California Consumer Privacy Act Personnel Notice
In compliance with the California Consumer Privacy Act of 2018 (“CCPA”), Ricoh provides the following information about how it collects and uses Personal Information about California residents in the context of their current, former, or potential role as Ricoh employees, job applicants, contractors, owners, directors, or officers.
Under the CCPA, “Personal Information” means information that identifies, relates to, or could reasonably be linked with a particular California resident or household.
We collect the following categories of Personal Information:
Uses of Personal Information
We collect and use this Personal Information to effectively maintain our business, manage our workforce, and achieve our core purposes and objectives. Such uses would include, for example, using Personal Information to:
Please contact firstname.lastname@example.org if you have any questions regarding this CCPA Personnel Notice.
Revision Date: August 2020