Privacy Notice

Ricoh USA Inc. (“Ricoh”) respects your privacy. This Privacy Notice (the “Notice”) states how Ricoh collects, stores, processes, uses and discloses Personal Information in the United States, and about your rights with respect to your Personal Information within Ricoh’s control. Other Ricoh affiliates or subsidiaries publish privacy notices concerning how they use personal information.

Ricoh has provided additional information for California residents at the end of this Notice to describe our practices regarding the collection, use, and disclosure of their Personal Information.

Changes to Ricoh’s Privacy Policy
Ricoh’s business evolves constantly to meet the needs of its customers and to respond to changing business conditions, including new legal and regulatory requirements. Ricoh may revise this Privacy Notice at any time. Revisions to this Notice are effective when posted on this website on the date stated in the revision itself. Ricoh will not change this policy retroactively. In addition, if we significantly change how we collect, use or transfer your Personal Information, we will update this policy and may contact you by email sent to the address we have on file for you or by means other than this policy to inform you about those changes and in some cases, to request your consent to the changes.

Please review this Notice whenever you provide any Personal Information to Ricoh. Providing your Personal Information to Ricoh after any changes or revisions to this Privacy Notice constitutes your acknowledgement that the Personal Information you provide is subject to the revised terms of this Notice.

This Notice was last updated on the date shown at the end of this Privacy Policy.

As used in this notice, “Personal Information” means information, in any form, that concerns you or any identified or identifiable person, including information that: (a) identifies, describes, or otherwise pertains to an identified or identifiable person; (b) is subject to regulation as personal information or personal data under laws or regulations governing the collection, processing, disclosure and use of personal information applicable to Ricoh’s business, including federal and state laws in effect in any part of the United States; or (c) both.

Personal information includes:

  • Your name;
  • Your social security number, passport number, driver’s license number, and other unique identification and account numbers;
  • Your mailing addresses (e.g., as applicable, your residential, business, billing and shipping addresses);
  • Your telephone numbers;
  • Your personal and business email addresses;
  • Online identifiers, including social media handles, usernames, and IP addresses; and
  • Your job title and employer.

Ricoh Collects, Uses and Discloses Personal Information to Sell its Products and Services, Provide Products and Services and to Provide Customer Service.

Ricoh provides a wide range of products and business services. Ricoh collects, uses and discloses Personal Information to accept and fulfill orders for its products and services and to provide customer service. Some Ricoh customers choose to use Personal Information with Ricoh’s services. As a result, as a service provider, Ricoh may collect, store, process, and transfer Personal Information it obtains from customers.

Ricoh Collects and Uses Personal Information as an Employer.
Ricoh collects personal information from applicants for employment and uses it, in different phases of the hiring process, to verify applicants’ identity, eligibility to work in the United States, and qualifications for employment. In addition, Ricoh uses personal information provided by applicants to conduct pre-hiring background checks. No one is required to provide Ricoh with this information. However, Ricoh may not be able to process applications for employment and cannot offer employment to any person who does not provide the personal information required during the application process.

Ricoh collects personal information from each employee necessary to discharge its obligations, exercise its rights as an employer, and comply with applicable laws and regulations.

Personal information collected from applicants for employment and employees includes the applicant’s or employee’s full name, social security number, residential address, phone numbers, and personal email addresses. In connection with administering employment benefits, Ricoh may collect additional personal information concerning an employee’s spouse, domestic partner, children, and other dependents and beneficiaries.

Ricoh may transfer personal information collected from applicants for employment and employees to service providers that conduct background checks, provide or administer employment benefits, or provide other services related to Ricoh’s operations as an employer.

Ricoh has provided additional information for employees and applicants for employment who are California residents at the end of this Notice.
Ricoh Collects and Uses Personal Information to Promote its Products and Services.

Ricoh collects and uses Personal Information to promote its products and services. For example, Ricoh may collect Personal Information from users of its public websites and on social media platforms to communicate with prospective customers and to provide them with promotional information and offers.

Ricoh’s Collection of Personal Information  
Ricoh collects Personal Information from multiple legitimate and lawful sources, including:

  • From you, when you call us, visit our websites, request information about Ricoh products and services, use our products and services, respond to our online advertisements, or interact with us on any social media platform or service;
  • From public and commercially available sources, including ad networks, data analytics providers, platforms, social networks, data brokers, publicly available databases, cooperative databases, and joint marketing partners; and
  • From customers, in the course of providing them with Ricoh’s products and services, as the agreement between Ricoh and each customer permits. When Ricoh processes Personal Information on behalf of its customers, their privacy policies and practices apply.

The Personal Information Ricoh Collects.
Ricoh collects items of Personal Information to provide you or your employer with information about Ricoh’s products and services that may be of interest and as requested, deliver products to you or your employer, verify that you or your employer are an authorized user of Ricoh services, provide services to you or your employer, and provide customer service. If a Ricoh customer uses Personal Information about you in conjunction with Ricoh’s services, Ricoh may collect that information in the course of providing those services.

Ricoh’s Use of Personal Information
Ricoh uses the Personal Information it collects for legitimate business purposes and in compliance with applicable law. For example, Ricoh uses Personal Information to:

  • Communicate with you, including by responding to your inquiries;
  • Optimize your interactions with our websites to improve your experience and provide you with useful and appropriate information;
  • Advertise, market and sell products and services, including by providing individualized access to promotional information and offers;
  • Process and fulfil orders, conducting transactions for, delivering, providing, maintaining and supporting the products and services Ricoh provides to you or your employer, including by authenticating end users, processing invoices and payments, and providing financing;
  • Provide customer service, including by administering, managing and supporting customer relationships, managing service delivery, monitoring your use of products and services. and identifying and remediating service delivery issues;
  • Research, develop, update, enhance, improve and demonstrate new and improved features and functions of products and services;
  • Provide its employees with safe, secure, productive and orderly workplace; and
  • Accomplish other legitimate purposes. For example, Ricoh adopts and maintains certain safeguards for its operations concerning Personal Information that are required by law, are appropriate and reasonable to detect and minimize security incidents or are reasonably required to achieve and maintain industry certifications related to Ricoh’s business. Ricoh, its auditors, or both may access and process Personal Information to: (a) assess and maintain the effectiveness of internal processes and safeguards; (b) monitor our operations to comply with legal, regulatory or contractual requirements; (c) detect and prevent cyberattacks or attempts to commit identity theft; and (d) meet legal and regulatory obligations.

How Ricoh Retains Personal Information
Ricoh retains Personal Information for as long as it has a legitimate purpose for retaining that information and is permitted to do so by law. For example:

  • If a customer provides Ricoh with Personal Information in connection with Ricoh’s services, Ricoh will retain that information for the period of time consistent with Ricoh’s agreement with its customer;
  • If a customer provides Ricoh with Personal Information in connection with a purchase of a Ricoh product, Ricoh will retain that information for at least the period required to deliver, install, maintain, service, and support the customer’s use of that product;
  • If Ricoh is required to retain Personal Information by applicable law, regulation, subpoena, document preservation letter, or other legal requirement, Ricoh will retain that information for the period required to comply;
  • If Ricoh determines that its legal rights and interests require retention of Personal Information, it will retain Personal Information for as long as its legal interests require and Ricoh is legally permitted to do so; and
  • If you choose to have a relationship with Ricoh, such as a contractual or other business relationship, we will contact you throughout and as part of that business relationship, as well as to provide you with information about other Ricoh products and promotions that may be of interest to you.

Ricoh’s Disclosure of Personal Information.  
Personal Information Ricoh collects in the United States may be disclosed to:

  • Ricoh’s corporate parent and its affiliates. The information disclosed may be stored, processed and used for any of the purposes stated in this notice outside the United States in other countries where any Ricoh company operates;
  • Ricoh’s unaffiliated vendors that: (a) provide products and services that Ricoh uses internally or to service its customers; or (b) promote Ricoh’s products and services. Ricoh may disclose Personal Information to these vendors for any of the purposes stated in this Notice if those vendors need that information to provide their products or services to Ricoh. For example, if a customer uses Personal Information with a cloud-based service Ricoh provides using an unaffiliated cloud service provider, such as Amazon Web Services or Microsoft, Personal Information received from that customer may be disclosed to Ricoh’s vendor. Unaffiliated vendors are generally required to protect the Personal Information Ricoh provides to them under their agreements with Ricoh, laws and regulations applicable to the vendors’ operations, or both;
  • Comply with laws and regulations that apply to the operations Ricoh and its affiliates conduct in the United States and abroad;
  • Cooperate with law enforcement, regulators, and other governmental agencies, as they request, require or as Ricoh otherwise thinks appropriate;
  • Enforce the legal rights and interest of Ricoh and its affiliates;
  • To protect the safety and privacy of Ricoh employees; and
  • Conduct corporate transactions in which Ricoh buys, sells, merges with, acquires or reorganizes businesses in the United States or abroad. Ricoh seeks appropriate protection for information in these transactions.

Your Choices and Right to Control Your Personal Information.
You always have the choice to provide or withhold Personal Information in your communications with Ricoh, your interactions with Ricoh’s websites and on social media. For example, certain Ricoh’s public facing websites and social media postings are accessible to the general public with no requirement to provide Ricoh with information of any kind.

However, access to certain aspects of Ricoh’s online presence and the delivery of certain Ricoh publications, information, products and services require that Ricoh have certain Personal Information (e.g., Ricoh cannot provide you with information you request by email without knowing your email address). In other cases, to comply with its legal obligation and as a matter of the responsible management of its business, Ricoh makes information, products and services available subject to agreements that require you to provide certain Personal Information, so that Ricoh knows who it is doing business with. If you choose not to provide Ricoh with Personal Information as requested, you may not be able to access, obtain or use online resources, printed and electronic publications, information, products or services Ricoh provides to others.

If you no longer want to receive marketing-related emails from Ricoh, you may opt-out from receiving such communications by using the opt-out mechanism in the message that you have received, or by sending email to Ricoh will comply with your request promptly. However, if you opt out while you have an existing, ongoing relationship with Ricoh (e.g., because you or your employer are a Ricoh customer), Ricoh will continue to communicate with you and to collect and use your Personal Information, as this Notice describes, for the purposes of that relationship.

Requests to review, revise, update, or delete Personal Information you previously provided to Ricoh may be made by email to These requests may be made at any time and will be processed at no charge.

However, if you make such a request concerning your Personal Information that Ricoh obtained from a customer, Ricoh will respond to your request by referring it to the customer concerned and will alter Personal Information entrusted to it by customers solely as each customer instructs or as required by law.

Where Ricoh is required to respond to you directly concerning your Personal Information, we will seek to verify your identity as the data subject or a person to act on the data subject’s behalf concerning that Personal Information.

Additional Information/Use of Cookies
Ricoh may collect information that is not Personal Information – that is, data associated with use of Ricoh’s products, services, websites or social media that is not associated with you or with any identified or identifiable person. For example, we may, without seeking any Personal Information, ask you about your interests, demographics, and experience with our products or services. We use this information to individualize user experience of our websites, target communications to interested recipients, and to develop or improve products and services.

We collect Personal Information and other information concerning your usage of Ricoh websites, including your browser type, language and activity, your physical location and pages visited using Google Analytics, “cookies” and web beacons. We use this information to analyze how our websites are used and to individualize user experience. You can opt out of your Site usage data being included in: (a) our Google Analytics reports by visiting; and (b) other cookies and web beacons, by sending email to

Cookies are small text files that are placed on your device by websites you visit and, in general, make websites work more efficiently and respond to your preferences. Cookies also provide information to the owners and operators of website. Ricoh uses the information cookies provide to tailor its websites to your interests and to respond to your preferences.

A web beacon is an electronic image that can be used to recognize a cookie on your computer or other device when you view a web page or email.

You are not required to accept any cookie while browsing a Ricoh website. If you prefer not to accept cookies, you can configure your browser to refuse cookies. or to warn you before accepting them. You can make some web beacons unusable by disabling cookies. However, if you refuse cookies Ricoh uses in connection with its websites, the site may not work fully or as well in your browser.

Some web browsers may transmit “do-not-track” (DNT) signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether users are aware of them. We currently do not change our tracking practices in response to DNT settings in your web browser.

Our third party partners, such as Google Analytics, Google Ads, Eloqua, LinkedIn Ads, TechTarget, and Madison Logic ], may collect information about your online activities over time and across our website and other online properties. These third parties may not change their tracking practices in response to Do Not Track (DNT) settings in your web browser and we do not obligate these parties to honor DNT settings.

Advertisements displayed to you on this and other Ricoh sites may be customized to your interests, preferences and Web site usage Information based on Personal Information collected through our Site, unless you opt out. To opt out, please send email to (You have to opt-out using each of your Web browsing applications and devices separately.)  However, if you opt-out we may still suggest offerings to you on our Site based on your history at our Site.


Although we take steps to minimize risk to the security and integrity of Personal Information we collect, transmission of information using the internet is inherently risky. Information transmitted to Ricoh or stored on the systems it owns or operates may be accessed or obtained by hackers or others who are not authorized to access, obtain or use it. If you have reason to believe that any interaction you have with Ricoh or any Ricoh site, product or service is not secure, please notify us immediately using the information in “Contacting Ricoh” section  of this notice.

If you correspond with us by e-mail, text message, or using Web forms like a “contact us” feature on our Site, your transmission might not be secure. A third party could view the information you send in transit by such means. We will have no liability for disclosure of your information or unauthorized acts of third parties during or after transmission.

If you create an account on our Site, you are responsible for maintaining the strict confidentiality of your account password, and you are responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please notify us of any unauthorized use of your password or account or any other breach of security.

Ricoh Does Not Collect Personal Information From or About Children
Ricoh does offer any product or service to individuals under the age of 18. Ricoh does not intend any website, social media posting, or other promotional communication for use by individuals under the age of 18 and does not knowingly collect Personal Information from or about them.

Links to Third-Party websites and Social Media
This Privacy Notice applies solely to Ricoh. Ricoh may provide links to websites and social media provided by unaffiliated businesses solely for informational purposes and as a convenience to users.


Contacting Ricoh
Ricoh USA Inc., located at 300 Eagleview Boulevard, Exton, PA 19341 is responsible for the collection, processing, use and disclosure of Personal Information under this Notice.

You may contact Ricoh at:
Ricoh USA, Inc.
300 Eagleview Boulevard
Exton, PA 19341
Attention: Legal Department

with a copy to:

Steven Robinson
Chief Privacy Officer
Ricoh USA, Inc.
777 Third Avenue, 2nd Fl.
New York, NY 10017

Please do not include banking credit card or other Personal Information in email to Ricoh.

Additional Information for California Residents
Ricoh collects, uses and discloses Personal Information of residents of California.

In accordance with the California Consumer Privacy Act of 2018 and its implementing regulations (“CCPA”), Ricoh provides the following notice in addition to the notices set out in our general Privacy Policy, concerning its operations with respect to the Personal Information of California residents when it determines the purpose and means of its use of that information. Ricoh typically collects and processes personal information of California residents in the course of providing services to its customers.
Personal Information of California residents includes all information that identifies, relates to, or could reasonably be linked with a particular California resident or household.

What Personal Information We Collect
We plan to collect, or collected in the last 12 months, the categories of Personal Information about California residents as indicated on the following table:

Category of Personal Information

Ricoh Collects or Plans to Collect

A. Identifiers, such as name, postal address, online/device identifier, IP address, email address and social media account. 


B. Personal information as defined in the California customer records law, such as name, signature, contact information, and social media account handle and other information you may share or make public on social networks. 


C. Certain demographic information, such as age range and gender information from Google Analytics. 


D. Commercial information, such as Client Services transaction history, financial details and payment information. 


E. Reserved 

F. Internet or other electronic network activity information, such as browsing history and interactions with our websites, applications, systems, and emails. 


G. Geolocation data, such as device location and IP location. 


H. Audio, electronic, visual and similar information, such as call recordings and CCTV footage created for safety and security purposes, and audio and video recordings of events, conferences and meetings. 


I. Professional or employment-related information, such as employer name and role/title. 


J. Reserved  

K. Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics. 



A. “Personal Identifiers”: Identifiers, such as name, alias, contact information, unique personal identifiers, online identifiers, and government-issued identifiers (e.g., Social Security numbers, driver’s license numbers and passport numbers);
B. “Sensitive Information”: Signature; financial account number; insurance policy number; medical, insurance, financial, education and employment information; physical characteristics or description;
C. “Protected Class Information”: Characteristics of protected classifications under California or federal law, such as sex, age, race, marital status, and primary language preference;
D. “Transaction Information”: Commercial information, such as transaction information and purchase history, including purchases considered;
E. “Biometric Information”: such as fingerprints and voiceprints;
F. “Online Use Information”: Internet or network activity information, such as browsing history, search history and interactions with our online properties or ads;
G. “Geolocation Data”: such as device location and IP address location;
H. “Audio Video Data”: Audio, electronic, visual, thermal, olfactory, and similar information, such as call and video recordings;
I. “Employment Information”: Professional or employment-related information, such as work history and prior employer;
J. “Education Information”: Education information subject to the federal Family Educational Rights and Privacy Act; and
K. “Inferences”: drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

Where We Get Personal Information From and What We Use Personal Information For
Ricoh collected this Personal Information as described in the Collection of Personal Information section of this notice. Ricoh used and may continue to use this Personal Information for the purposes described in the Use of Personal Information section of this Notice.

Who We Disclose Personal Information To
Ricoh discloses this Personal Information as described in the Disclosure of Personal Information section of this notice.
We disclose, and have disclosed during the last 12 months, the following Personal Information to the following categories of third parties for our operational business purposes:

PI Disclosed NOT as a Service Provider (to advertising/marketing vendors, service providers, etc.)

Do We Sell Personal Information?

(2)    In the last 12 months, Ricoh “sold” Personal Information, as defined in the CCPA, to the following categories of third parties:

We do not sell the personal information of minors under 16 years of age.

Under the CCPA, “sold” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration, but does not include, for example, the transfer of Personal Information: (a) to a third party as you direct us to do, provided the third party does not also sell the personal information; (b) to third parties to let them know that you have opted out of the sale of your Personal Information; (c) to a service provider for a business purpose consistent with this notice and the service provider also does not sell the personal information; or (d) as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.

Your Right to Know; Your Right To Delete; and Your Right To Opt-Out of Sale

If you are a California resident, you have the right to request that Ricoh:

(1) Disclose to you the following information for the 12 months preceding your request (“Request to Know”):

  • The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
  • The specific pieces of Personal Information we collected about you;
  • The business or commercial purpose for collecting or selling (if applicable) Personal Information about you;
  • The categories of Personal Information about you that we sold and, for each, the categories of third parties to whom we sold such Personal Information (if applicable); and
  • The categories of Personal Information about you that we otherwise shared or disclosed, and, for each, the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).

(2)    Delete Personal Information we collected from you (“Request to Delete”).

To make a Request To Know or a Request to Delete described above, please use our:; or
Toll Free Phone Number 833-434-0750.

We will verify that you are who you say you are by requiring you to log into your account (if you have one) or by asking you for information that will enable us to verify your identity, as appropriate, depending on the sensitivity of your request. You may make a request on behalf of a child who is under 13 years old if you are the child’s parent or legal guardian. If you make a Request to Delete, we may ask you to verify your request before we delete your Personal Information.

If you are the authorized agent of a consumer, making a Request to Know or a Request to Delete on behalf of the consumer, we will ask you for:

  1. Proof of your registration with the California Secretary of State to conduct business in California; and
  2. Proof that the consumer has authorized you to make a Request to Know or a Request to Delete on the consumer’s behalf. This must be a permission signed by the consumer. “Signed” means that the permission has either been physically signed or provided electronically in accordance with the Uniform Electronic Transactions Act, Civil Code 1633.7 et seq.

If an authorized agent has not provided us with a power of attorney from the consumer pursuant to Probate Code sections 4000-4465, we may also:

  1. Require the consumer to provide you with a written permission signed by the consumer to make the request on the consumer’s behalf;
  2. Verify the identity of the consumer as we would if the consumer were making the request personally; and
  3. Obtain verification from the consumer that they provided the authorized agent permission to make the request.

We will respond to your request consistent with applicable law. Except where required to act otherwise by law, if Ricoh obtained your Personal Information in connection with an engagement to provide services to a customer, Ricoh will notify the customer concerned of your request and respond to your request as that customer reasonably requests, including by referring your request to the customer. In all cases, Ricoh respond to your request as the CCPA requires.

How to Opt-out Of Our Sale Of Your Personal Information

To opt out of any future “sale” of Personal Information about you (“Request to Opt-Out”) by clicking here (“Do Not Sell My Personal Information”) or by emailing us at

Under the CCPA, you have the right to be free from unlawful discrimination for exercising your rights.

Your “Shine The Light” Rights

California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. If you wish to opt-out of our sharing of your information with third parties for the third parties’ direct marketing purposes please contact us at

Your Right To Request Removal of Content
If you are a resident of California, under 18, and a registered user of the services, you may ask us to remove content or information that you have posted to Ricoh sites by writing to Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.

California Consumer Privacy Act Personnel Notice
In compliance with the California Consumer Privacy Act of 2018 (“CCPA”),  Ricoh provides the following information about how it collects and uses Personal Information about California residents in the context of their current, former, or potential role as Ricoh employees, job applicants, contractors, owners, directors, or officers.

Under the CCPA, “Personal Information” means information that identifies, relates to, or could reasonably be linked with a particular California resident or household.

Personal Information
We collect the following categories of Personal Information:

Category of Personal Information


A. Identifiers such as name, contact information, online identifier, IP address, email address, account name, social security number, and other similar government-issued ID numbers.


B. Personal information as defined in California customer records law, including name, contact information, government-issued identification numbers, employment information, financial information, and medical information; 


C. Characteristics of protected classifications under California or federal law, such as sex, age, race, religion, national origin, disability, medical conditions, citizenship, immigration status, and marital status; 


D. Commercial information, including records of personal property, products or services purchased or considered, or similar historical information; 


E. Biometric information; 


F. Internet or other network activity information, such as browsing history, ISP, and interactions with our and other websites; 


G. Geolocation data when visiting our web page, or using company issued devices;


H. Audio, electronic, visual, or similar information, such as photographs or video recordings created in conjunction with business activities;


I. Professional or employment-related information, such as work history, prior employers, references, human resources data, and data necessary for benefits and related administration services;  


J. Education information, subject to the Family Educational Rights and Privacy Act;  


K. Inferences drawn from the Personal Information listed above to create a profile or summary about, for example, preferences, behavior, or characteristics. 



Uses of Personal Information

We collect and use this Personal Information to effectively maintain our business, manage our workforce, and achieve our core purposes and objectives. Such uses would include, for example, using Personal Information to:

  • Manage workforce and personnel activities, such as recruiting, performance management, background and reference checks, career development, administering payments, training, managing leave, and promotions;
  • Manage wages, compensation, bonuses, and other awards, as well as provide benefits like healthcare and retirement;  
  • Maintain and secure our facilities, equipment, systems, and infrastructure;
  • Undertake quality and safety assurance measures, protect the health and safety of our workforce and others, and conduct risk and security control and monitoring;
  • Conduct research, analytics, and data analysis to assist in planning succession and to ensure business continuity, as well as to design employee retention programs and diversity initiatives;
  • Perform identity verification, accounting, audit, and other internal functions, such as internal investigations;
  • Operate and manage IT and communications systems and facilities, allocate company assets and human resources, and undertake strategic planning and project management; and
  • Comply with law, legal process, internal policies and other requirements such as income tax deductions, record-keeping and reporting obligations, and exercise and defend legal claims.

Contact Us
Please contact if you have any questions regarding this CCPA Personnel Notice.

Revision Date: August 2020