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Customer Communication Management

Personalized document workflows

Information that matters, when it matters

Communication Management

Customer Communication Management

Strengthen your relationships and improve the customer experience through the sharing of relevant, personalized information and updates as they happen through print, mobile and digital communications.

Streamlining and automating the creation, delivery, storage and retrieval of outbound communications, including marketing assets, renewals, payment notifications and claims correspondence helps guide customers through their journey, receiving the right personalized communications at the right time.

Browse our Ricoh and partner solutions for the best-in-class customer communication management software providing the information that matters, when it matters.

Contact us or your local sales specialist for more information and product availability.

Delivering Customer Value:

  • Customization of personalized, dynamic content
  • Automated customer payment transactions
  • Multi-channel print, mobile and digital delivery options
  • Creation of impactful, brand-aware assets
  • Easy communication of relevant content through notification triggers

Customer Communication Offerings

FusionPro® VDP Creator & Expressions

FusionPro is the leading technology for graphic designers and printshop personnel creating brand-aware, highly customizable marketing and communication assets for print and digital delivery.

Learn More

Objectif Lune PlanetPress® Capture OnTheGo™

Using an e-form on a mobile device, your employees will be able to capture data and information in the field with the form data being sent back to the home office as soon as a connection is available, triggering confirmations or billing system updates.

Contact Us

Objectif Lune PlanetPress® Suite

Merge data from different systems to add value and personalization to your communications and relevance to your customers. Text, graphics, and even complete pages can logically change based on information in your datastream.

Contact Us

Objectif Lune PlanetPress® and PReS Connect

Design and automate all kinds of tasks in your business documents and communications. The drag and drop interface provides the easy creation and management of document workflows that fit your organizational logic.

Contact Us

Quadient® Inspire™

Inspire enables organizations to create and deliver personalized, compliant customer communications across all digital and traditional channels, from one centralized hub.

Contact Us

Transformations Uluro uPayments

Delight your customers with convenient, simple, secured “pay now” options for transactions such as monthly invoice payments and fundraising donations.

Contact Us

Suggested Resources

Webinars
  • How to Create Impactful Personalized Communications
  • Data Security: Prioritizing Business Compliance and Customer Protection
  • How to Stay Competitive in the Evolving Commercial Print Business
Blogs
  • Building Your Workflow Automation Plan
  • Hope is not a Business Strategy: You Need Data!
  • Control Costs in Your Print Workflow During Uncertain Times
More!
  • Mitigate Risk in Your Data-Driven Operations
  • 10 Ways to Increase Production Workflow Efficiency
  • Top 10 Time-Consuming Tasks You Should Automate Now!

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  • RICOH TotalFlow BatchBuilder
  • RICOH TotalFlow Prep
  • RICOH TotalFlow Production Manager
  • RICOH TotalFlow Digital Front End
  • RICOH Web Enablement Solutions Suite
  • RICOH Clickable Paper
  • Avanti Slingshot Print MIS
  • MarcomCentral
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